Refund policy

We want you to love your purchase, but we understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:

Returns:

• As our products are made to order, we unfortunately cannot accept returns for change of mind.
• If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

Refunds:

• Refunds or replacements are available for items that arrive damaged or with a printing defect.
• To request a refund, please email us at printsbyhana@gmail.com with:
  • Your surname 
  • Your order number
  • A photo of the damaged or defective item

Non-Refundable Items:

• Digital downloads and custom/personalized prints are non-refundable unless there is a defect in the file provided.